BCA Life Records Decline in Claims and Positive Performance in 2025, Focuses on Health Insurance

BCA Life (Doc.ist)

Printable.biz.id - PT Asuransi Jiwa BCA (BCA Life) has reported a decline in the number of claims paid. The President Director and CEO of BCA Life, Eva Agrayani, stated that as of February 2025, BCA Life has paid claims and benefits amounting to IDR 74.8 billion.

"This value represents a 48% decrease compared to the same period last year," she explained.

Eva clarified that this decline reflects BCA Life's efforts to maintain the quality of its portfolio and the effectiveness of its risk management programs, which are consistently implemented.

BCA Life has also responded to the growing issue of health claims, which has recently become a challenge for the insurance industry.

To ensure business continuity and reduce excessive health claims, BCA Life has implemented various measurable strategies.

One of these strategies is a more careful and selective underwriting process to ensure that each prospective customer receives protection in line with their needs and risk profile.

Additionally, BCA Life has strengthened its cooperation with hospitals and trusted healthcare providers to ensure that the quality of services remains high and the claims process is more efficient.

"Most importantly, we continue to promote health education and literacy for our policyholders, including campaigns on healthy living as part of preventing long-term health risks through social media and company events," she said.

Eva also explained that the trend of increasing health claims in the life insurance industry is influenced by various factors, including rising healthcare costs or medical inflation, as well as better awareness and accessibility to healthcare services, which leads to higher utilization of insurance benefits.

Nevertheless, BCA Life remains optimistic about the prospects of the health insurance business this year. Eva believes that with the increasing public awareness of the importance of health protection and strong support from the BCA Group, BCA Life can expand health coverage for the Indonesian population.

Moreover, BCA Life has recorded positive performance in premium income. As of February 2025, BCA Life's premium income reached IDR 521.9 billion, growing by 2% compared to the previous year.

Eva stated that this achievement demonstrates the increasing public trust in BCA Life's protection products, including health insurance, as the need for protection among the public continues to rise.